Head of Customer Success
Originally from the UK, I am now a Kiwi convert having lived here for the last 15 years. My working life started in the UK Military where I established myself as an engineer and a leader. It was a great grounding for an exciting career, which has taken me to live in several countries and work alongside many cultures. Having worked for Technology Suppliers and for Technology Operators I have the ability to understand situations from both sides of the business equation.
I graduated from University of Surrey, am a Chartered Engineer (C.Eng) and a Project Management Professional (PMP). Got a lucky break at University as Ericsson asked me to create a Mobile Network Software tool for them, which I did successfully and started a 9 year career with them which took me to Sweden, Canada and USA. During this time I learned DAMPS and GSM Mobile technologies, made it to the senior management team as a GM and discovered that I was good at dealing with customers and delivering big programmes.
After Ericsson I joined T-Mobile in the UK and got exposure to customer care, leading a team that dealt with technical problems that could not be fixed by their call centres. In 2004 I was invited by Vodafone to come to NZ and programme manage their 3G rollout. After a successful rollout at Vodafone I joined Spark as their 3G Programme Manager which led to a promotion as their GM of delivery. During this time Spark split with Chorus and I led the team that successfully delivered the government undertakings.
My last corporate Role was for Huawei as their VP of Services and deputy country manager. This was my first exposure to a Chinese multinational and one that proved to be very rewarding. I spent many weeks in Asia, showing customers our capabilities and also Management training. I would say that language was my biggest barrier so I got very good at hand signals!
As a result of the experience of many years in different roles reporting directly to CTOs and CEOs, I have developed a passion for delivery and a flair for leadership. I look for positive attitude, aptitude and ability in my teams and believe that these are the foundations of any great organisation.
I am a grounded and values-based professional with integrity, loyalty and ‘doing the right thing’ at the heart of what I do. My colleagues will tell you that I will “fix it” rather than “fudge It” and will always go the extra mile to make it so.
It’s great to be a member of the Fingermark family setting industry standards within digital platforms. I will use my knowledge and experience to ensure that our customers get the solutions they need to operate their business, whenever and wherever they need them.